Customer Experience Advisor

Customer Experience Advisor
Salary: £26,000 - £28,000 DOE
Location: Trafford Park - Hybrid
Contract: Permanent

This is a great opportunity for someone who is passionate about customer service and enjoys building relationships, resolving queries and ensuring customers receive the best possible experience. You will play an important role in managing customer orders from start to finish, handling enquiries and complaints, and working closely with different departments to ensure everything runs smoothly.

Job Spec:

• Managing customer enquiries across a variety of channels, including telephone, email, online portals and social media.

• Proactively monitoring daily orders to identify potential issues and ensure everything runs smoothly.

• Providing customers with updates on orders, stock availability, deliveries and any outstanding queries.

• Tracking orders throughout the full process, from initial entry through to invoicing and proof of delivery.

• Investigating and resolving order, delivery and product-related issues efficiently.

• Handling customer complaints professionally and empathetically, aiming to resolve issues at the first point of contact wherever possible.

• Managing courier claims for damaged...