Senior Operations Leader: End-to-End Customer Journeys
Glasgow, Scotland
Posted 6 days ago
About the role
Nationwide Building Society is seeking a Senior Operations Manager to lead Everyday Banking and Lending operations across a centralised fulfilment function. You will drive end-to-end customer journeys, ensure service excellence, and balance customer experience with risk management.
You will build capability through developing managers, embedding continuous improvement, and partnering with Technology, Finance and Compliance to deliver on strategic priorities.
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