Business Support Officer

Job Title: Business Support Officer

Location: Islington, London

Directorate: Children and Families Service

Responsible to: Service Support Manager

Contract: Full-time

Join Us and Make a Real Difference

Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.

Key Responsibilities

• Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
• Maintain strict confidentiality in handling sensitive and personal information.
• Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
• Handle and process all incoming and outgoing correspondence promptly and accurately.
• Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.
• Develop and maintain manual and IT-based systems to enhance operational efficiency.
• Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
• Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
• Contribute to projects, research tasks, and the preparation of management reports and data as needed.
• Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
• Monitor and order office supplies and equipment, ensuring availability for team members.
• Ensure compliance with health and safety standards, council policies, and legislative requirements.
• Promote and uphold the Council's values of equality, diversity, and inclusion in all aspects of work.

About You

Essential Experience & Knowledge:

• Previous experience in a busy administrative role.
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
• Confident user of Microsoft Office and other IT systems.
• Understanding of the key administrative needs of a busy office environment.
• Commitment to confidentiality, accuracy, and delivering high-quality support.

Desirable:

• Experience working within a local authority, especially in children's social services.
• Understanding of the workings of a children's social work team.

Why Join Islington Council?

Working for Islington means making a tangible difference in one of London's most diverse and dynamic boroughs. We're committed to supporting and developing our staff, offering:

• Professional development and training opportunities
• A vibrant, collaborative working culture
• Hybrid and flexible working options

Ready to Apply?

If you're a motivated individual who thrives in a fast-paced, people-focused environment, we'd love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington's children and families.

How to Apply:

If you're ready to be a part of a service that truly makes a difference, we'd love to hear from you. Email your cv