Service Charge Officer

Service Charge Officer - 6 Month Contract

We are currently recruiting for an experienced Service Charge Officer to join a busy housing organisation based in Borehamwood on a 6-month contract. This is an excellent opportunity for a candidate with service charge experience within social housing who enjoys working in a customer-focused environment and has strong analytical and problem-solving skills

Location: Borehamwood

Contract: 6 Months

Rate: £16.58 per hour

The Role

As a Service Charge Officer, you will play a key role in ensuring the accurate, transparent and timely administration of service charges for residents across various tenures. You will work closely with internal teams, residents and key stakeholders to resolve enquiries, support service charge processes and maintain compliance with relevant legislation and best practice.

Key Responsibilities

• Managing service charge enquiries from residents and internal stakeholders.
• Investigating and resolving service charge issues and disputes.
• Supporting the resolution of escalated complaints.
• Reviewing and processing service charge adjustments within ERP systems.
• Working closely with analysts to ensure service charge estimates and actuals ...