Claims Handler - Dispute Resolution

Motor Claims Intervention Handler / Specialist Salary: £27,000£29,000 depending on experience Fully Remote, with monthly team meetings in the South East Hours: 37.5 hours per week, MondayFriday + 1 Saturday every 4 weeks Shift Pattern: Varied shift patterns ranging between the hours of 8am - 8pm Motor Claims Intervention For this role, you must have experience within Motor Claims or Motor Accident Management The role is fully remote, but you must be happy to travel to the South East once a month for a team meeting . Are you an experienced Motor Claims Handler with a background in claims intervention, accident management or credit hire ? Were looking for a Motor Claims Intervention Handler / Specialist to join a busy Intervention team, where youll speak directly with customers following a motor accident and identify the right support and services for their circumstances. Youll manage motor claims intervention opportunities from initial contact through to progression or closure , delivering excellent customer service while achieving strong capture and conversion results. Take ownership of allocated motor claims intervention cases and make timely first contact with customers. Explain relevant accident management, vehicle hire, repair and claims services clearly and accurately. Identify potential credit hire, vehicle hire, repair, recovery and total-loss requirements and refer appropriately. Progress eligible claims and provide accurate handovers to the relevant teams. Handle customer questions, objections and more complex motor claims scenarios professionally. Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey. Previous experience within Motor Claims, Motor Accident Management, Credit Hire, Vehicle Hire or Motor Insurance . Strong understanding of the motor claims and accident management process . Experience working towards KPIs, particularly around contact, capture, conversion, productivity and quality . Confident telephone manner with the ability to build rapport, ask the right questions and handle objections. Strong attention to detail and accurate claims/system recording. Comfortable handling sensitive customer conversations and complaints. A genuine customer-focused approach while understanding commercial objectives. CII or relevant motor claims/insurance qualifications would be advantageous. Fully remote working with monthly team meetings in the South East Opportunity to develop your career within Motor Claims and Accident Management Regular coaching, training and development Gain exposure across claims, credit hire, vehicle hire and accident management If youre an experienced Motor Claims Handler looking to develop your career within Intervention and Accident Management, wed love to hear from you. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at