Customer Service Advisor

Customer Service Advisor Location: Manchester (City Centre) - Fully Onsite Working Pattern: Full-time, Monday to Friday (09:00 - 17:00) Contract Duration: 19/06/2026 - 24/07/2026 Role Overview We are currently recruiting for a team of Funding Application Reviewers to support with the assessment and validation of community funding applications. Based at a central Manchester office, this role involves reviewing submissions from community groups and organisations, ensuring all applications meet the required eligibility criteria. You will play a key role in supporting initiatives that make a meaningful difference within local communities. The position requires strong attention to detail, as well as the ability to handle sensitive information with care and accuracy. Key Responsibilities Review and assess funding applications thoroughly, identifying any discrepancies or concerns Validate information provided by applicants against relevant databases and sources Ensure all applications meet defined eligibility criteria and guidelines Investigate and escalate any complex or high-risk cases to the appropriate teams in a timely manner Communicate with applicants via email to request further information where applications are incomplete or unclear Maintain accurate records and ensure all data is handled in line with compliance requirementsKey Skills & Experience Exceptional attention to detail and accuracy Strong written communication skills, including excellent spelling, punctuation, and grammar Good interpersonal skills with the ability to communicate professionally with external applicants Strong organisational skills and ability to manage workload effectively Proficient in using Microsoft Outlook and comfortable working with databases and systems Customer-focused approach with a high level of professionalismCandidate Profile This role would suit someone who: Enjoys analysing information and problem-solving Is methodical, organised, and able to follow structured processes Takes pride in accuracy and quality of work Is motivated by contributing to projects that support communities and create positive impact Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy