Assistant Customer Care Manager Complaints Handler Support

About Premia Solutions

Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.

The Role

This role supports the Complaints Handling function by managing administrative tasks, communicating with policyholders, and helping ensure complaints are handled efficiently and in line with internal SLA's and FCA timescales. You'll be part of a small, collaborative team where your contribution genuinely matters.

You will also use approved AI tools to support your work, for example to summarise case information, or help draft correspondence. You'll always remain responsible for the decisions you make and the letters you send.

What You'll Be Doing

• Managing inboxes and responding to emails from policyholders, dealerships, and internal teams
• Handling inbound and outbound telephone calls with policyholders in a calm, professional manner
• Logging, tracking, and updating complaint cases accurately within internal systems
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