Assistant - Visual Impairment Support

Assistant - Visual Impairment Support Location: Barking Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site in Barking) Pay: £15.00 per hour Contract: Initially 3 months (with funding secured for up to 3 years) About the Role We're seeking a compassionate and proactive Assistant to provide dedicated support to a visually impaired colleague within our client's Customer Service team. Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more. Key Responsibilities Provide 1:1 support to enable effective completion of daily tasks Assist with navigation of websites, systems, and digital platforms Support with saving documents and managing files Carry out data protection checks to ensure service users are correctly identified Communicate clearly and effectively at all times Follow instructions and adapt support based on individual needs Assist with developing skills (upskilling) where required Demonstrate patience, understanding, and active listeningSystems & Training Full training will be provided on internal systems, such as: FreshDesk OpenHousing Payment and telephony systemsYou will be expected to confidently support the use of: Microsoft Teams Word, Excel, Outlook SharePoint & OneDriveCandidate Profile We are looking for someone who: Is IT literate and confident navigating multiple systems Has strong communication and interpersonal skills Is patient, reliable, and attentive to detail Can follow direction while working collaboratively Has a proactive and supportive approach Ideally has experience in support work or similar environments (desirable but not essential)Working Arrangements Based full-time on-site in Barking You will need to be flexible to align with the employee's schedule Please note: when the employee is on annual leave, you will not be required to work, and you will be expected (where possible) to align your leave accordinglyRecruitment Process Interview Date: 14th August 2026 The selection process will include: Interview with the Team IT and troubleshooting assessment Final meeting with the employee you will supportIf you are a supportive, tech-savvy individual with a passion for empowering others in the workplace, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser