Technical Leader ServiceNow - Manager

Basic informationLocationBristol, Edinburgh, Glasgow, London, ManchesterBusiness LineTechnology & TransformationJob TypePermanent / FTCDate published03-Aug-2026Req #24382Job descriptionConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.Solution DeliveryYou will play a critical role across client delivery, working alongside solution architects providing technical expertise to identify, design and deliver ServiceNow solutions that support our clients’ objectivesDesign targeted solutions in response to technical requirements across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experienceCultivate and manage client relationships at a peer-to-peer level, building trust and collaborative working stylesAble to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise mannerCollaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Lead solution design sessions and workshops with clear agendas and goalsUphold adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practiceDevelop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation materialDeliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfactionWork with Business Analysts and Developers to deliver technical solutions in alignment to submitted requirementsDemonstrate awareness of team management, specifically across an agile process and its ceremoniesAble to manage workload of development teams based on individual members forecast capacityAccelerate our Business DevelopmentYou will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clientsPresent in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycleFoster the growth of our peopleAs a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:Provide guidance and support to team members across within program delivery and our op unitMentor and coach team members to help them develop their skills and advance their careers.Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capabilityContribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Essential experienceComprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)Demonstrated ability to work in a fast paced, challenging, and varied environmentDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder typesDemonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clientsAdvanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.Experience in delivery using Agile delivery methodologies.Certified ServiceNow System Administrator and Application Developer.Certified ServiceNow Implementation (CIS) in 2 or more applications.Familiarity with CSDM 5.0Desirable experienceCertified ServiceNow CMA and/or CTA or equivalentFamiliarity with Discovery and Service Mapping approachesFamiliarity with GenAI/Agentic AI/NowAssistCertified in Prince2 and/or Agile disciplines or equivalentCertified in ITIL v3/4 Foundation or equivalent or higher certifications.Life Science & Health care (HCLS), ConsumerEnergy, Resource and Industrial (ER&I) industriesTechnology, Media, and TelecommunicationsFinancial ServicesFamiliarity of project sales cycle, including programme structures, resourcing, and cost modellingConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. If you want to help solve some of the biggest tech and transformational challenges around, join us. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. These controls provide important legal protection for both you and the firm. in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) Dan, Technology & TransformationOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.