Lodge Manager

Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?

We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.

Key Responsibilities

* Lead, develop and motivate a team operating across a 24/7 service.

* Manage rotas, shift cover, annual leave and performance management.

* Deliver exceptional customer service and maintain high front-of-house standards.

* Oversee visitor management, access control and security procedures.

* Respond to incidents and emergencies, ensuring appropriate escalation and resolution.

* Support health & safety, fire safety and business continuity processes.

* Manage contractors, suppliers and operational resources.

* Drive continuous improvement across service delivery and operational procedures.

About You

You'll have experience managing teams within environments such as:

* Facilities Management

* Security

* Hospitality

* Residential Services

* Front of House Operations

* Estates or Campus Services

* Customer Service Operations

You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.

Working Pattern

This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:

* 07:00 - 15:00

* 15:00 - 23:00

* 07:00 - 19:00 (weekends)

Flexibility is required to support operational needs, events and emergency situations.

What's on Offer?

* Varied leadership role with real responsibility.

* Friendly and supportive working environment.

* Strong benefits package.

* Opportunity to lead a critical operational function within a respected organisation.

To find out more, apply today for a confidential conversation