Helpdesk Support Officer

Helpdesk Support Officer A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio. Key Responsibilities * Manage and monitor facilities and maintenance requests through the CAFM (Civica) system * Coordinate works with contractors and internal teams * Prioritise and track jobs, ensuring service standards and response times are met * Escalate delays, risks, and outstanding issues where required * Raise purchase orders and support invoice processing and reconciliation * Maintain accurate records and assist with reporting and data management * Deliver a high standard of customer service to stakeholders, contractors, and service users Requirements * Minimum 2 years' experience in an administrative, helpdesk, or data entry role * Strong IT skills and confidence working across multiple systems * Excellent communication and customer service skills * Ability to manage competing priorities and work effectively under pressure * Strong attention to detail and organisational skills Desirable * Experience within Facilities Management, Property Services, or a similar environment * Knowledge of CAFM systems, ideally Civica * Experience liaising with contractors and service providers This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services