Senior Director of Services

Our client is a UK business software company.

As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance.

You will bring together Support and Professional Services around a consistent, scalable approach that helps customers get greater value from our products. You will lead the evolution of our services model, moving beyond traditional implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers.

Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. You will have a significant role in improving how we deliver for customers, how we operate as a Services function, and how we build a high-performing team for the future.

You will provide strategic and operational leadership across Health Services, driving strong customer outcomes, commercial performance and consistent delivery.

• Set the direction for Support and Professional Services across the Health customer portfolio, creating a clear and consistent approach aligned with the wider Services strategy.
• Own service performance across the customer lifecycle, from onboarding a...