Sales Executive

Sales Executive (Walsall, West Midlands) Type: Permanent, full-time (40 hours per week) Location: Walsall, West Midlands (on-site) Salary: £29,000 to £32,000 (plus benefits) A leading organisation in the construction and highways sector is looking to hire a Sales Executive to join their team in Walsall. This is a key role focused on managing customer enquiries and orders, developing relationships across key accounts, and driving revenue growth through proactive account development and consistently high service levels. The role You will be responsible for accurately processing and administering customer orders and enquiries, while actively growing revenue across a portfolio of key accounts. Key responsibilities Account growth and revenue expansion Manage and develop a portfolio of key accounts to increase revenue and customer spend Identify opportunities within existing accounts and promote the full range of products and services Deliver against targets for account growth, order conversion, and customer retention Customer relationship management Build strong, long-term customer relationships and ensure needs are understood and met Provide guidance on suitable products and services Ensure customer communications are logged and visible within internal systems Quotations and opportunity management Produce accurate, timely quotations Track and follow up open quotations and capture reasons for non-conversion Order processing and administration Process orders and requisitions accurately and promptly Coordinate with procurement, logistics and stores to ensure successful fulfilment Manage a shared sales mailbox to keep requests prioritised and visible Customer service and issue resolution Resolve queries quickly, escalating where needed Monitor deliveries and keep customers updated on stock, transport, or scheduling Process compliance and HSEQ Save documentation and correspondence correctly Support returns, credits, and related paperwork Work in line with HSEQ policies and report incidents appropriately What we are looking for (essential) Proven sales performance, consistently achieving and exceeding targets Strong influencing and negotiation skills Confident objection handling and relationship-building Experience managing multiple accounts while driving sustained revenue growth Highly organised with strong admin skills and attention to detail Confident using CRM systems and a range of computer systems accurately Able to handle high volumes of enquiries, calls, and orders without losing quality Strong communication skills and a customer-first approach Collaborative team player across sales, procurement, logistics, and stores Desirable Construction / traffic management product knowledge Experience using SOP systems (for example, Insphire) Benefits Company pension Life assurance Private medical 25 days annual leave plus 8 bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme Flexible benefits via salary sacrifice Company car / green car scheme / car allowance / van (dependent on position) Leadership and management training and coaching Ongoing development via internal and external training Continuous service awards Apply If you are an experienced Sales Executive looking for a role combining customer service, account growth, and operational excellence in a fast-paced environment, please apply with your CV