Customer Service Advisor

Customer Service Advisor

Location: Bradford, BD3
Salary: £24,784.50 per annum + Bonus
Contract: Permanent
Start Date: November
Hours: Monday-Thursday, 9:00am-5:30pm; Friday, 10:00am-4:00pm
Working Arrangement: Office-based initially, with the opportunity to work from home on Mondays and Fridays after probation.

MUST PASS A DBS & CREDIT CHECK

The Role

We are looking for a friendly and motivated Customer Service Advisor to join a busy telephone-based team.

You will handle inbound and outbound calls, helping customers with warranty, vehicle protection and related products. You will also identify sales opportunities, build customer relationships and work towards individual and team targets while maintaining high standards of customer service and compliance.

Key Responsibilities

Handle inbound and outbound customer calls.
Provide clear, friendly and professional customer service.
Identify customer needs and promote suitable products.
Achieve sales and performance targets.
Maintain accurate records and follow company procedures.
Comply with GDPR, Consumer Duty and relevant regulatory requirements.
Attend training, coaching and team meetings.
Complete mandatory training and relevant CPD requirements.

Essential Requirements

Maths and English GCSE
Excellent communication and listening skills
A friendly, professional and empathetic telephone manner
The ability to work towards targets and deliver quality customer service
Strong attention to detail and a commitment to compliance

What We Offer

£24,784.50 annual salary
Up to £300 monthly bonus for achieving targets
Permanent employment
Training and development opportunities
Hybrid working opportunity after successful completion of probationImportant: Applicants must be able to pass a DBS check.

If you have strong customer service skills and enjoy working in a target-driven environment, we'd love to hear from you. Apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age