Guest Experience Manager, Pre-Opening - The St. Regis London

Guest Experience Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite' - a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Guest Experience Manager, you will lead the delivery of exceptional service across the property, ensuring every guest journey is seamless, personalised and memorable. With a refined and guest-centric approach, you will oversee lobby operations, manage service recovery and act as a key liaison between guests and hotel departments. Bringing strong experience in guest relations and intuitive leadership, you will set the tone for luxury service and elevate every touchpoint of the guest experience.

Key Responsibilities

• Lead daily guest relations operations, ensuring seamless and personalized service
• Manage the flow of guest inquiries and direct guests throughout the property with confidence and elegance
• Support the resolution of service issues and ensure timely, thoughtful follow-up<...