Helpdesk Administrator

Service Helpdesk Coordinator (FM Industry)
Leeds (Toronto Square) | Hybrid Working | £28,000

Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.

The Role

As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.

Key Responsibilities

* Managing incoming service requests via phone, email, and system portals

* Logging, updating, and tracking jobs through to completion

* Coordinating engineers and subcontractors to meet SLAs

* Monitoring job progress and ensuring timely resolution

* Building strong relationships with clients and internal teams

* Producing reports and maintaining accurate records

What We’re Looking For

* Previous experience in a helpdesk, customer service, or FM environment

* Strong organisational and multitasking skills

* Excellent communication and problem-solving abilities

* Confident using CAFM systems or similar (preferred but not essential)

* A team player with a proactive and positive attitude

What’s On Offer

* Competitive salary of £28,000

* Hybrid working model (office + remote flexibility)

* Modern office based in Toronto Square, Leeds

* Opportunities for career progression within a leading FM environment

* Supportive and collaborative team culture

If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you.

Apply now to join a team where your contribution truly makes a difference