Workshop Controller

Job Description

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Our client, well established and respected within the automotive sector, is seeking an experienced Automotive Workshop Controller to join their busy, high-performing service department. This role is central to ensuring the smooth, efficient, and compliant operation of the workshop, supporting both technicians and front-of-house teams to deliver exceptional customer service.

Key responsibilities to include:

• Coordinate daily workshop activities, allocating jobs to technicians based on skillset, workload, and priority.
• Monitor job progress, ensuring repairs are completed on time and to manufacturer standards.
• Liaise with Service Advisors, Parts, and Technicians to maintain clear communication and workflow.
• Manage workshop loading, capacity planning, and productivity reporting.
• Ensure all work is carried out safely, accurately, and in line with brand and regulatory requirements.
• Support quality control processes, including final checks and documentation accuracy.
• Drive efficiency improvements and maintain high levels of customer satisfaction.

As an ideal candidate you will bring proven experience in a workshop controller, senior technician, or similar automotive role, supported by strong organisational and communication skills. You thrive in a fast-paced environment and can manage multiple priorities with confidence and accuracy.

A solid understanding of workshop processes, along with the ability to use DMS systems and workshop management software, is essential. Above all, you take a proactive, solutions-focused approach and demonstrate exceptional attention to detail in everything you do.

In return, the company offers a competitive salary and bonus scheme, alongside access to manufacturer-approved training and ongoing professional development. We offer genuine opportunities for career progression within a supportive, well-structured team environment. xwzovoh Additional employee benefits are available, designed to recognise your contribution and support your wellbeing.