Loan Servicing & Governance Manager

Loan Servicing & Governance Manager Manchester (Hybrid) | £70,000 – £75,000 + Benefits | Permanent ALF Financial Services have been retained exclusively to recruit this this is a newly created role with a well-established, fast-growing specialist lender based in Manchester and a genuine opportunity to own something from the ground up reporting to the Operations Director The business has built strong external funding and servicing relationships that are central to its growth strategy. This role exists to take full ownership of those relationships managing governance, performance oversight, contractual compliance, and day-to-day operational alignment with key external partners. It's not a sales role. It's a senior oversight and relationship stewardship position, working closely with executive leadership internally and at partner level. What's on offer: * £70,000 – £75,000 depending on experience * Discretionary annual bonus * Private Medical Insurance * 25 days holiday + bank holidays (with option to buy 3 more) * Enhanced maternity and paternity pay * Hybrid working — Manchester-based office, minimum 2–3 days per week * Life Assurance * Regular company and team social events What the role covers: * Acting as the primary point of contact and escalation for key loan servicing and funding relationships * Owning governance frameworks meeting cadence, reporting, performance reviews, and audit activity * Monitoring partner performance against SLAs and contractual commitments, and holding partners to account where needed * Managing contractual obligations, change requests, and commercial decisions across partnership agreements * Working with Finance to monitor funding flows and ensure alignment to business plans * Maintaining key documentation including servicer manuals, delegated authorities, and policies What we're looking for: The client has an open mind on background what matters is that you can operate with credibility at a senior level, manage complex external relationships, and understand how regulated financial services environments work. You might come from loan servicing, mortgage operations, outsourcing management, compliance, or a broader relationship/governance role within financial services. If you've managed third-party relationships in a regulated lending environment and understand the commercial and operational stakes involved, we'd like to hear from you. Specific experience in bridging, development finance, or buy-to-let is useful but absolutely not essential. For a confidential, initial conversation about the role – please contact Gavin Reynolds at ALF Recruit