Housing Officer

Are you passionate about supporting communities and making a real difference to people`s lives?

GreenSquareAccord is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham. This is an exciting opportunity for someone with housing management experience who thrives in a fast-paced, people-focused environment and is committed to delivering excellent customer service.

About the role

Location: Brindley Place, Birmingham. (Covering the Borough of Walsall)

Salary: £33,400 + £750 car allowance

Working hours: 37 hours

As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities. This is a highly visible, customer-facing role where no two days are the same.

You`ll manage a varied caseload including:

Tenancy management and sustainment

Anti-social behaviour (ASB) case management

Estate inspections and neighbourhood management

Tenancy audits, fraud investigations, and tenancy changes

Partnership working with local authorities, police, social services, and support agencies

Supporting vulnerable customers to maintain successful tenancies

Managing emergency transfers, decants, and customer complaints.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

We`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing management.

Essential Skills & Experience:

Experience in housing or tenancy management

Knowledge of housing and tenancy law

Experience managing ASB and tenancy enforcement cases

Strong customer service and conflict resolution skills

Experience working with vulnerable customers and external agencies

Full UK driving licence and access to a vehicle for business use

Desirable:

CIH membership or housing qualification

Experience preparing legal documentation

Knowledge of welfare benefits and social housing regulation

Experience using housing management systems such as MRI