IT Support Technician

Job Title: IT Support Technician

Location: Liverpool City Centre, on site

Salary: Up to £30,000 per annum DOE

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm,

We're recruiting a talented IT Support Technician for our established, fast-paced team. You'll be the first contact for colleagues' IT issues and security incidents across the business, aiming for first-time resolution.

What You'll Be Doing:

• Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.
• Provide deskside and remote IT support to the business user base.
• Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution
• Troubleshooting and resolving network connectivity issues
• Administering Active Directory
• Monitor system and infrastructure availability and performance
• Managing VOIP and digital phone systems ensuring customers have th...