Guest Service Agent

Job Ref: AM15830

Branch: The Caledonian Edinburgh

Location: The Caledonian, Edinburgh

Salary/Benefits: £12.86 Per Hour + Exclusive Benefits

Contract type: Permanent

Hours: Part Time

Hours per week: 32 Hours Per Week

Posted date: 02/10/2026

Closing date: 30/11/2026

Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland's landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell. This is a part-time contract of 32 hours, over 4 days.

The Person:

• A polished and welcoming professional with a passion for luxury hospitality
• Naturally warm, confident and composed in all guest interactions
• Detail-orientated with strong communication and organisational skills
• Proactive, adaptable and calm under pressure
• Flexible to work across varied shifts, supporting hotel operations.

The Role:

• Deliver a seamless, refined guest journey from arrival to departure
• Act as the first and lasting impression of The Caledonian...