AI Service Designer

Job Description

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Urgent Contract AI Service Designer (2B) - Active Security Cleared

Role Purpose

The AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping AI-enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies.

Key Responsibilities

• Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes
• Map current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-making
• Conduct user research and translate insights into service designs, prototypes, and design artefacts
• Identify where AI can improve service efficiency, quality, or customer experience
• Work with data scientists, engineers, and product teams to embed AI solutions into operational services
• Embed Responsible AI principles including fairness, transparency, and accountability into service design
• Collaborate within multidisciplinary teams and support agile delivery
• Define service performance metrics and continuously improve services using data and feedback

Essential Skills & Experience

• Strong experience designing end-to-end services in complex organisations
• Skilled in service design methods such as journey mapping and service blueprints
• Understanding of AI, data, and automation capabilities and limitations
• Strong stakeholder engagement and communication skills
• Experience working in agile, multidisciplinary environments
• Understanding of Responsible AI and ethical considerations

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Desirable Skills

• Experience with generative AI or Copilot-style tools
• Public sector or regulatory experience
• Knowledge of accessibility and inclusive design
• Experience with service performance measurement

Behaviours

• User-focused and outcome-driven
• Collaborative and inclusive
• Evidence-based and analytical
• Adaptable in emerging technology environments
• Committed to Responsible AI principles

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates