Receptionist

We are recruiting on behalf of our client, Seaham Hall, home to the award-winning Serenity Spa, for a passionate and service-driven Spa Receptionist to join their dedicated team. This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, luxury guest experience from arrival through to departure. Role & Responsibilities * Deliver an exceptional guest journey from pre-arrival to departure * Manage spa bookings efficiently, maximising availability and revenue opportunities * Complete all reception administration, including guest profiles, payments, and reporting * Maintain expert knowledge of spa treatments, packages, and promotions * Conduct engaging spa tours for guests * Handle guest queries and feedback professionally * Liaise with other departments to ensure seamless operations * Maintain exceptional presentation standards across reception areas Requirements * Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided) * Exceptional communication and guest service skills * Knowledge use of Microsoft, Windows and Outlook * Excellent organisational skills with the ability to multitask * Professional, well-presented, and aligned with luxury brand standards * Flexible, reliable, and a strong team player Employee Benefits * Comprehensive in-house training * Clear progression opportunities * Share of monthly service charge * Staff discounts on spa experiences, retail & vouchers (up to 20%) * Pension scheme & Wagestream access * Uniform provided * Free onsite parking * Opportunities to participate in charity, team and wellness events * Employee of the quarter recognition scheme Hours of Work: Up to 40 hours per week across shifts between 6am–10:30pm, including weekends and bank holidays