Head of Operations

Location: Scotland (National Travel Required)

Lead the future of luxury hospitality.

We are seeking an exceptional Head of Operations to join our senior leadership team and oversee the operational performance of a growing portfolio of luxury and upscale hotels across the UK.

This is an outstanding opportunity for an experienced hospitality leader who thrives on improving performance, developing high-performing General Managers and delivering memorable guest experiences.

Reporting directly to the Managing Director, you will play a pivotal role in shaping operational strategy, driving commercial success and ensuring every hotel consistently delivers exceptional standards.

A significant focus of the role will be enhancing Food & Beverage performance across the portfolio while supporting hotel leadership teams to achieve outstanding financial and guest satisfaction results.

The Opportunity

As Head of Operations, you will provide strategic leadership across a diverse portfolio of premium hotels, working closely with General Managers and Executive Teams to maximise operational performance, profitability and service excellence.

You will be a highly visible leader, spending time within the hotels coaching teams, identifying opportunities for improvement and ensuring operational standards remain industry leading.

What You'll Be Responsible ForOperational Leadership

• Lead operational performance across a portfolio of luxury hotels.
• Coach and support General Managers to achieve exceptional business results.
• Drive consistency in operational standards and guest experience.
• Identify opportunities to improve profitability, productivity and efficiency.
• Support hotel openings, acquisitions and strategic projects.
• Champion continuous improvement across the portfolio.

Food & Beverage Leadership

Food & Beverage is a key strategic priority for this role.

You'll be responsible for:

• Developing and delivering the Group F&B strategy.
• Improving restaurant, bar and events performance.
• Driving profitability and guest satisfaction.
• Working alongside Executive Chefs and F&B leaders to enhance concepts and service.
• Reviewing menus, pricing and commercial performance.
• Maximising beverage sales and revenue opportunities.
• Sharing best practice across multiple hotels.