Receptionist

About the Role We are looking for an experienced, professional and personable Front of House / Receptionist to be the first point of contact for our clients and visitors. This is a varied role at the heart of a small, friendly law firm, combining reception and telephony duties with office and facilities support. You will play a key part in creating a warm, polished first impression of the firm and in keeping the office running smoothly day to day. Key Responsibilities Reception & Client Care * Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm * Answer, screen and direct incoming telephone calls promptly and courteously * Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings * Offer refreshments to clients and visitors and manage catering for meetings where required * Handle incoming and outgoing post, deliveries and couriers Office & Facilities * Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies * Monitor and replenish stationery and general office supplies * Liaise with suppliers and contractors for office facilities matters (cleaning, maintenance, equipment) * Keep reception, kitchen and communal areas clean, tidy and presentable at all times * Support health & safety and general housekeeping standards across the office Administrative & Case Support * Accurately log and update client and matter information using the firm's case management system * Provide general administrative support to fee earners and the wider team as required * Assist with filing, scanning, photocopying and document management * Support the onboarding of new clients, including file opening and ID verification processes * Use initiative to identify and resolve day-to-day issues without needing constant direction About You * Previous front of house / reception experience within a law firm or professional services environment is essential * Experience working front of house for a small firm, comfortable wearing multiple hats * Confident, competent user of case management systems * Calm, professional and well presented, with a genuine passion for delivering excellent client service * Able to build rapport and communicate effectively with people at all levels, from clients and visitors to partners and support staff * Comfortable dealing with a wide range of personalities with tact, discretion and diplomacy * Self-motivated with strong initiative; able to prioritise and manage a varied workload with minimal supervision * Excellent verbal and written communication skills * Strong organisational skills and close attention to detail * Several years' solid, relevant experience in a similar role What We Offer The opportunity to join a well-established, close-knit firm in the heart of St Albans, where you will be valued as a key member of the team and the face of the firm to every client who walks through the door. - Competitive salary of £24,000 – £27,000, dependent on experience - Friendly, supportive small-firm environment - Pension scheme - 22 days' holiday allowance (plus bank holidays) - On-site parking - Early finish at 4.30pm on Fridays