First Line Support Analyst

First Line Support Analyst

Nottingham | Permanent | Up to £31,000 per annum | Excellent Benefits | Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commercial experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required:

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required:

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting an...