Field Service & PDI Engineer

Job Description

Reports to: Head of Services

Make sure to apply with all the requested information, as laid out in the job overview below.

Location: Field-Based with regular attendance at Head Office and customer sites as required.

Job Summary

The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.

Key Responsibilities

Field Service Engineering

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• Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.

Diagnose and rectify mechanical, electrical, software, and connectivity faults.

Respond to customer service calls within agreed service level agreements (SLAs).

Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.

Accurately record service activity, parts usage, and customer interactions using company systems.

Provide technical advice and user guidance to customers where required.

IT & Network Support

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• Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.

Troubleshoot network connectivity issues relating to printers and MFDs.

Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.

Configure and maintain firmware updates and software applications associated with managed print services.

Liaise with customer IT departments and internal technical teams to resolve complex issues.

Pre-Delivery Inspection (PDI)

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• Conduct full pre-delivery inspections on all equipment prior to customer installation.

Build, configure, test, and quality-check devices to ensure readiness for deployment.

Install firmware, software, network settings, and customer-specific configurations.

Prepare delivery documentation and equipment records.

Ensure all assets, accessories, and consumables are correctly allocated and packaged.

Operational Support

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• Assist with equipment refurbishment, upgrades, and reconditioning projects.

Support stock control and parts management activities.

Assist in product demonstrations and technical evaluations when required.

Provide technical support to colleagues and contribute to continuous improvement initiatives.

Knowledge, Skills & Experience

Essential

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• Previous experience as a photocopier, printer, or field service engineer.

Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.

Experience configuring multifunctional devices in networked environments.

Strong fault-finding and diagnostic skills.

Excellent customer service and communication skills.

Ability to work independently and manage workload effectively.

Full UK driving licence.

Desirable

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• Experience with managed print solutions.

Knowledge of Microsoft 365 environments.

Experience with document management software. xwzovoh

Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).

Person Specification

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• Customer-focused and professional

Organised and detail oriented

Positive and proactive approach

Flexible and adaptable

Team player with strong communication skills