Senior UX Researcher

Senior UX Researcher

?? Newcastle - 3 days onsite
?? Up to £500 per day (Umbrella - Inside IR35)
?? Contract: Until Dec 2026

The Opportunity

We are looking for an experienced Researcher to join a dynamic Research & Innovation team working on the DWP Garage initiative for the UK Department for Work and Pensions (DWP).
This is a fantastic opportunity to contribute to meaningful public sector innovation, shaping how services are designed and delivered to millions of UK citizens.

The Role

As a Researcher, you will lead and deliver high-quality research across a range of projects, applying both primary and secondary research techniques to generate actionable insights.
You will play a key role in influencing strategy, improving user experiences, and supporting data-driven decision-making across multidisciplinary teams.

Key Responsibilities

• Plan, structure, and deliver robust research programmes aligned to project and stakeholder needs
• Apply advanced UX research methodologies and tools to uncover user behaviours, needs, and pain points
• Analyse complex qualitative and quantitative data to produce actionable insights
• Communicate research findings clearly to stakeholders, influencing product and service direction
• Collaborate closely with cross-functional teams to support delivery and innovation
• Act as a subject matter expert in research and insight, guiding best practices
• Support team performance by mentoring colleagues and fostering a collaborative environment
• Contribute to refining and improving research methodologies and processes
• Take ownership of decisions within your team and contribute to wider project outcomes

Skills & Experience

• Strong experience in User Experience (UX) Research (advanced level required)
• Expertise in a range of research tools and techniques (qualitative and quantitative)
• Proven ability to design and execute end-to-end research strategies
• Excellent data analysis and storytelling skills
• Experience working with stakeholders and communicating insights effectively
• Strong collaboration skills with the ability to work across multiple teams
• Experience within public sector or large-scale organisations is advantageous

Why Apply?

• Work on high-impact projects within the UK public sector
• Be part of a forward-thinking Research & Innovation team
• Influence real-world services that support millions of people
• Competitive day rate and flexible hybrid working

If you're a passionate researcher ready to drive insight-led innovation, we'd love to hear from you.

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