Service Engineer

Service Engineer

Location: UK-wide territory (regular travel required)

Employment: Permanent

Overview

An established manufacturer of heating appliances is seeking a Service Engineer to carry out warranty work, servicing and repairs across gas, electric and solid-fuel heating products. Working closely with a regional service team, you will diagnose faults, resolve technical issues and deliver a high standard of customer service.

The role involves working across a designated territory, with travel to other parts of the UK as required and overnight stays of up to four nights per week. A fully equipped company van, laptop/tablet and phone will be provided.

Key Responsibilities

*

Carry out warranty inspections, annual servicing and repairs on heating appliances.

*

Diagnose faults and resolve technical issues efficiently, aiming for first-visit resolution.

*

Determine whether faults are caused by manufacturing defects, installation issues or user error.

*

Complete chargeable servicing and repair work, including taking customer payments on-site.

*

Identify opportunities to promote additional servicing and maintenance work.

*

Maintain accurate records of service calls, tests performed, faults identified and work completed.

*

Submit technical reports and service documentation through the company's digital systems.

*

Ensure customer safety and compliance with relevant regulations, issuing safety notices where necessary.

*

Return faulty components with appropriate labelling for further investigation.

*

Deliver professional, courteous customer service and represent the business positively.

*

Support product training for retailers and other company personnel.

*

Maintain the company vehicle, ensuring it remains clean, roadworthy and properly serviced.

Requirements

*

Proven experience servicing, repairing or maintaining heating appliances or comparable equipment in the field.

*

Full UK driving licence.

*

Relevant gas safety qualifications, including:

*

CCN1 – Domestic Core Gas Safety.

*

HTR1 – Gas Fires and Wall Heaters.

*

CONGLP1 – LPG Changeover.

*

CPA1 – Combustion Analysis.

*

Relevant Gas Safe requirements and registration.

*

Strong face-to-face communication and customer service skills.

*

Confidence discussing service charges and payment requirements with customers.

*

Accurate record-keeping and report-writing skills.

*

Familiarity with email, Microsoft Word and digital reporting systems.

*

A proactive, professional and diplomatic approach to resolving customer issues.

*

Flexibility to undertake varied duties and regular overnight travel.

Candidates with relevant heating industry experience but without all the listed qualifications may also be considered.

Benefits

*

Fully equipped company van.

*

Company-provided laptop/tablet and mobile phone.

*

Ongoing product training and technical development