Customer operations manager

Customer Operations/Reservations  manager  - Required for this niche, fast going travel business based in South London. They are looking for an experienced operations/Reservations  manager from the travel industry to be hands on as well as lead and grow a team of 5 people. The role is hybrid, 3 days in the office,    salary 40/50k plus bonus and benefits Customer operations/Reservations managers duties -You will be managing a team of 5, which has plans to expand, who look after the client from first enquiry until they arrive home.  -The manager will look at workload, and where it comes from  - by brand,by day, by the hour, by type of contact, and staff against the demand -Build and run the rota, -Set and publish service standards  -Work closely with the technology team to help drive new technologies and improve process  -Take personal ownership of escalations and complaints -Handle supplier failures, itinerary changes etc  -Set individual targets, coach against them and hold people to them fairly and consistantly Customer operations/Reservations managers skills required -Travel industry experience is a must as a reservations team leader/manager, customer service manager or operations manager -Numerate and data driven -Practical experience of rotas, scheduling and capacity planning -Calim and credible when dealing with complaints -Experience with 1-2-1s, coaching etc Additional information -Hybrid role, 3 days a week in a South London office -25 days holidays, pension and travel discounts If you are interested in the above role please apply online or send you cv to (url removed) quoting DT60886