Public Transit CX Strategy Lead

WMJobs

ScreenedContract

Birmingham

Posted 3 days ago

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About the role

The West Midlands Combined Authority is looking for a Head of Customer Experience Strategy to lead the human-centered vision in transport transformation. You will ensure that customer needs guide decision-making in the Bus Franchising Programme.

Responsibilities include driving customer service quality improvements, leading engagement with stakeholders, and managing budgets dedicated to customer experiences. This role offers a fixed-term contract and numerous benefits.

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