Housing Support Business Lead - Exec

Position: Housing Support Business Lead - Exec Location: SL1 2EJ, Remote Start Date: ASAP Contract Duration: 3+ Months Working Hours: 7.5 hours per week Pay Rate: PAYE: £481.52 per day Job Reference: OR(phone number removed) Job Responsibilities Support and maintain the Council's Housing Applications, including the NEC Integrated Housing Management System. Manage incidents, problems, changes, and releases to ensure system availability and performance. Monitor application performance and resolve technical issues within agreed service levels. Coordinate system testing, upgrades, deployments, and enhancements. Maintain data integrity, governance, and compliance with data protection requirements. Produce and maintain system documentation, procedures, and support materials. Support business change initiatives and identify opportunities for service improvement. Deliver user support, training, and knowledge transfer where required. Maintain business continuity, backup, and disaster recovery arrangements. Liaise with Housing Services, Digital teams, suppliers, and third-party vendors. Provide technical advice, reports, and recommendations to stakeholders. Ensure effective operational support and continuous improvement of Housing systems. Person Specification Essential Criteria Experience supporting NEC Housing applications or similar housing management systems. Strong background in ICT, Digital Services, or Technology Operations. Knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management. Experience managing suppliers, vendors, and third-party support providers. Strong analytical and technical troubleshooting skills. Experience supporting system upgrades, business change, and service improvement. Knowledge of data governance, information management, and data protection. Excellent communication and stakeholder management skills. Ability to work independently and manage multiple priorities. Degree, NVQ Level 6, or equivalent relevant experience. Desirable Criteria Experience with the NEC Integrated Housing Management System. Local Government, Housing, or Public Sector experience. Knowledge of Housing Management processes and legislation. ITIL Foundation or higher certification. PRINCE2, Agile, MSP, or other project management qualification. Experience with cloud-based or SaaS applications. Membership of a relevant professional body (e.g. BCS). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed