IT Manager (Contact Centre)

Cactus Search

ScreenedFull Time

Glasgow, Scotland

Posted 5 days ago

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About the role

IT Manager

Glasgow | Full-time

We’re looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.

What you’ll do

Lead and inspire the IT team.
Manage IT budgets, suppliers, and governance.
Oversee infrastructure, cloud, and unified communications.
Drive a cyber security-first mindset and maintain key accreditations.
Act as the final escalation point for IT services.
Deliver projects that enable business efficiency and growth.

What we’re looking for

10+ years in IT, with 5+ in leadership.
Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
Strong knowledge of cloud/on-prem infrastructure & security frameworks.
Proven ability to manage projects, suppliers, and stakeholders.
A confident leader with excellent communication skills.

Ready to lead IT strategy and delivery? Apply now through Cactus Search - matt@cactussearch.co.uk

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