Customer Account Specialist

Anderson Knight is delighted to be recruiting for a Customer Account Specialist on behalf of a well-established organisation. This opportunity is ideal for someone who enjoys helping customers, is confident navigating sensitive conversations, and thrives in a problem-solving environment. Whether you already have experience in collections or financial services, or you’re bringing strong customer service experience and looking to develop in a new sector, we’d love to hear from you. You’ll play a key role in supporting customers experiencing financial difficulties, helping them find manageable solutions while delivering a high standard of customer care. Location: Finnieston (Hybrid working available following training and probation) Salary: £26,000 Hours: 35 hours per week Shift Pattern: Rotational shifts with 1 in 4 weekends (day off in lieu provided) * 8:00am – 4:00pm (3 weeks) * 12:00pm – 8:00pm (1 week) Key Responsibilities * Engage with customers who have fallen behind on payments, ensuring all conversations are handled professionally, respectfully, and with empathy. * Manage both inbound and outbound customer calls to understand individual circumstances and agree suitable repayment arrangements. * Conduct income and expenditure assessments to identify realistic and sustainable solutions. * Maintain accurate and detailed records of customer interactions and agreed outcomes. * Work towards individual and team performance objectives while ensuring fair and positive customer outcomes. * Deliver excellent customer service while adhering to company policies and regulatory standards. What We’re Looking For * Previous experience within customer service, account management, or a telephone-based role. * Collections or financial services experience would be advantageous, though not essential. * Strong communication skills with the ability to manage challenging or sensitive conversations confidently. * Excellent attention to detail and ability to follow established processes. * A positive, resilient attitude and willingness to learn and develop. Benefits * 33 days annual leave (including public holidays) * Additional birthday leave * Discretionary bonus scheme * Up to 15% employer pension contribution * Private medical insurance and eyecare support * Hybrid working following training and probation If you’re customer-focused and looking to build a rewarding career within a supportive and collaborative environment, please submit your CV in confidence for consideration