End User Support Analyst-White glove -VIP Support(Lead I - Cloud Infrastructure Services)

End User Support Analyst– Trading Applications- White glove -VIP Support

UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.

• Location London
• Permanent position

About the role

The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.

What you need:

• Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.
• Strong incident triage around :(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)
• Excellent first principles troubleshooting :( isolate user/device/network/app dependency quickly)
• Concierge-style engagement : (proactive, calm, discreet, and time-aware)
• Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates
• Strong communication discipline :(Translates technical details into business impact language, Professionalism in sensitive environments)

T echn ical skills

• Trading Application Support -Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
• AV/VC Support- Support for AV, Teams, multi ‑ monitor setups, cameras, mics, docking stations; root ‑ cause troubleshooting.
• Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
• Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
• Office 365 Suite - Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add ‑ ins, connectivity
• Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.
• Mobile Device Support - MDM onboarding, Apple Business Manager, DEP, iOS expertise.