Branch Manager

Branch Manager – Greenford, UB5 We are looking for a Branch Manager to oversee day-to-day operations across your branch and lead a team to deliver exceptional service. In this role, you will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time. This Branch Manager role is key to helping us build loyalty in the region and ensuring customers choose us first, more often. Branch Manager - Key Responsibilities * Lead, manage and develop your branch and team * Oversee warehouse, trade counter and customer service operations * Deliver goods to customers on time and in full * Ensure consistently high levels of customer service * Maintain health & safety, compliance and housekeeping standards * Plan staffing and resources to meet demand * Control operational costs while maintaining service * Resolve customer and operational issues promptly * Monitor branch performance and drive improvements * Support local sales activity through excellent service and reliability * Work closely with the Area Account Manager to support customers commercially and operationally Branch Manager - What We Are Looking For * Experience in operations, branch or warehouse leadership * Experience of Microsoft Dynamics 365 (D365) desirable. * Strong leadership and people management skills * A hands-on, practical approach * Excellent organisational skills * Proven ability to deliver high standards of customer service * Knowledge of health & safety and operational compliance * Commercial awareness and cost control experience * Strong communication and problem-solving skills A full UK driving licence is preferred (some travel within your area may be required). Branch Manager - What We Offer * Competitive package (salary discussed on application) * Company car or opt out option * 25 days holiday, increasing to 30 after 5 years * Pension scheme and life assurance * Employee Assistance Programme * Bike to work scheme * Supportive, collaborative, values-driven working environment