Senior Content Designer (FTC)

Employment Type: 12 Month Contract position ⭐Workplace Type: Hybrid (3 days a week in office) ⭐Senior Content Designe r Lead content design at scale across complex digital experiences We’re looking for a Senior Content Design er to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in th e media, entertainment, and connectivity spa ce. You’ll work within a value stre am, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content. You’ll be supported by senior design leadership, while also acting as a senior voice for content desi gn, helping to raise the bar across teams and contribute to a growing, maturing discipline. Content design & delivery Own and deliver content acro ss end-to-end customer journ eys, covering both assisted and digital touchpoints. Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards. Work directly in design tools alongside product designers, shaping conte nt in context, not in isolation. Partner with multiple product teams within your value stream, embedding content into the product development lifecycle. Collaborate closely w ith engineering, research, design, and optimisation specialists. Plan and run unmoderated content te sting (e.g. using UserTesting.) Use analytics and behavioural dat a to evaluate performance, iterate, and make confident, insight-led recommendations. Ensure content meets WCAG accessibility sta ndards, championing plain language and inclusive design. Proactively identify and resolve accessibility challenges in collaboration with design and engineering. Contribute to ev olving content patterns, frameworks, and ways of working. Act as a senior advocate for content design—coaching others and demonstrating its strategic value. Proven experien ce as a Senior Content Designer working on digital products or services within large, complex organisations. A strong track record of designing content across multiple journeys and tou chpoints, balancing user, business, legal, and brand considerations. Hands-on experience planning and running content testing, and applying research and data to improve outcomes. Deep understan ding of information architecture, accessibility, and inclusive content design.