Deputy Guest Experience and Events Manager

Are you an experienced hospitality leader who enjoys bringing out the best in people and creating memorable guest experiences?

We are looking for a Deputy Guest Experience and Events Manager to lead a busy workplace hospitality operation. This is a varied, hands-on role covering guest services, meetings, conferences and corporate events.

You will support a large, established team, making sure day-to-day operations run smoothly while continuing to develop the service. You will be someone who is visible, approachable and comfortable balancing people leadership with operational responsibilities.

Contract type: Full-time, permanent

Salary: £48,000 to £55,000 per annum

Hours: 40 hours per week, Monday to Friday, working on a shift rota with some flexibility required

The successful candidate will be required to go through a detailed 6-year vetting.

What the role involves

• Leading, motivating and supporting a large, diverse guest services and events team.
• Creating a welcoming, professional and consistent experience for guests and colleagues.
• Overseeing the smooth running of reception, meeting room, reservations and event services.
• Planning and delivering corporate meetings, conferences and events.
• Managing rotas, payroll submissions, operational systems and service reporting.
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