Product Manager

Product Manager B2B SaaS | Global Events

📍 London (Hybrid – 3 days onsite) | 💼 Permanent | £60,000 – £65,000

We’re partnering with a leading organisation in the global events space, looking for a Product Manager to take ownership of critical digital journeys — with an immediate focus on registration and exhibitor onboarding experiences

.
This is a role where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live event

s.
The Opportun

ityYou’ll join a growing product function within a structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturi

ng.The high-level roadmap is defined, but there is significant scope

• to:Shape how product is delive
• redImprove fragmented user journ
• eysIntroduce stronger product thinking and measurem
• entDrive both quick wins and longer-term transformat

ion
Your initial focus will be on streamlining the registration and exhibitor journey, improving conversion, usability, and overall experience across multiple platfo

rms.
Key Responsibil

• itiesOwn and evolve the registration and exhibitor product journey, identifying friction points and opportunities for optimis
• ationTranslate business and user needs into clear, prioritised product initiatives within an existing ro
• admapWork closely with UX and CX teams to refine customer journeys and simplify complex onboarding proc
• essesCollaborate with vendor engineering teams to deliver product enhancements in an agile, flexible enviro
• nmentBalance short-term improvements with longer-term product evol
• utionDefine and track success metrics (e.G. conversion rates, NPS, engagement) to measure i
• mpactAct as a key bridge between commercial, operational, and technical stakeho

lders
What We’re Looki

• ng ForProven experience as a Product Manager with B2B SaaS exper
• ience.Strong experience improving customer journeys, onboarding flows, or conversion f
• unnelsComfortable operating in environments where processes are evolving rather than fully d
• efinedExperience working with third-party vendors or external engineering
• teamsAbility to balance hands-on delivery with strategic th
• inkingConfident stakeholder manager, able to work across sales, marketing, CX, and senior lead
• ershipData-aware mindset — able to use insight to inform decisions, even where data is not fully

mature
Why Thi

• s Role?Own a business-critical journey with clear commercial
• impactInfluence how product is shaped in a developing product f
• unctionWork in a fast-paced, live-events environment where digital directly impacts real-world expe
• riencesJoin a collaborative, high-performing team with strong CX and UX foun
• dationsOpportunity to make visible improvements quickly while shaping longer-term s

trategy
Additional

• ContextHybrid working (3 days in
• office)Regular interaction with vendors and exposure to live event envi
• ronmentsCulture is collaborative, positive, and delivery-focused, with a balance of structure and