Customer Support Advisor

Anderson Knight is delighted to be supporting a leading financial services organisation in the recruitment of a Customer Support Advisor to join their growing team. This is an excellent opportunity for an experienced customer service professional with a background in financial services and administration who enjoys working in a fast-paced, detail-oriented environment. You will play a key role in delivering a best-in-class customer experience through the efficient processing of payments, customer transactions, and back-office administration. You will ensure service standards, regulatory requirements, and internal KPIs are consistently achieved while supporting customers and internal stakeholders alike. Location: Glasgow (Hybrid) Salary: £26,000 Hours: 35 hours per week, Monday – Friday: 9am-5pm. Some weekends may be involved (1 in 4) Key Responsibilities: • Process customer payments and transactional activities in line with agreed KPIs and Service Level Agreements (SLAs). • Manage the daily reconciliation and allocation of customer payments, including cash postings and refunds. • Take ownership of customer payment queries, investigating and resolving issues promptly and professionally. • Complete daily payment processing activities accurately through the customer management system. • Liaise with internal departments and finance teams to resolve payment-related queries and challenges. • Maintain accurate customer records and ensure all data entry activities are completed to a high standard. • Support month-end activities and manage daily, weekly, and monthly workloads effectively. • Monitor and maintain Experian vehicle keeper records to protect assets and ensure compliance. • Identify opportunities to improve processes and enhance operational efficiency. • Adhere to FCA regulations and company procedures relating to vehicle finance cancellations and unwinds. • Maintain up-to-date knowledge of operational, compliance, regulatory, and legislative requirements through ongoing training. Requirements: • Minimum 3 years’ experience within a customer service, customer administration, or customer support role. • Previous experience within financial services is essential. • Strong payment processing, reconciliation, and data entry experience. • Excellent attention to detail and a high level of accuracy. • Strong organisational, planning, and time management skills. • Ability to work independently, problem-solve effectively, and make informed decisions. • Advanced proficiency in Microsoft Office, particularly Word, Excel, and Outlook. • Excellent written and verbal communication skills. • Positive, adaptable, and proactive approach to work. • A collaborative team player with a continuous improvement mindset. Benefits: • Competitive salary package. • Hybrid working environment. • Ongoing training and professional development opportunities. • Supportive and collaborative team culture. • Opportunity to build a long-term career within a growing financial services organisation. Submit your CV in confidence to be considered for this exciting opportunity