Information Request Officer

Aatom Recruitment is looking for Information Request Officer on behalf of a Local Authority.

Job Title: Information Request Officer
Contract Duration: 4 Months
Hours Per Week: 37

Main Responsibilities & Duties

* The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.

* Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.

* Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.

* Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.

* Ensures charges are levied to the Information Requester, if appropriate.

* Identifies any probable vexatious or repeated requests and reports this to the Team Leader.

* Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.

* Develops and maintains the disclosure log on the website

Work Experience Knowledge & Skills

Essential

* Experience of following processes and assessing material for appropriate disclosure

* Working with confidential cases and documents, respecting the need for confidentiality at all times

* Dealing professionally with customers and building good working relationships with officers and managers

* Analysing, organising and presenting information to a high standard

* Knowledge of data protection

* Ability to interpret and apply legislation where necessary

* Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.

* Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF

* Excellent attention to detail and ability to work with a high level of accuracy

* Ability to organise own work, and multiple tasks at once

* Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)

Desirable

* Knowledge/experience of processing subject access requests

* Experience of Directorate- wide or corporate working.

* Experience working in the social care field

* Appropriate experience in a local authority.

* Knowledge of Data Protection rights, and how these apply in a local authority setting.

Qualifications

Essential

* English and Maths GCSE C/Level 4 or equivalent or

Desirable

* Professional qualifications in Data Protection

* NVQ level three or equivalent