Head Office

Job Description: Client Delivery Partner

Location: Belfast

Team: Vantage Point Head Office, reporting to the COO

Role Overview

The Client Delivery Partner is a pivotal role bridging the gap between talent acquisition, resource management, and client satisfaction. You will be responsible for the end-to-end lifecycle of our Belfast-based resources—from initial attraction efforts, recruitment to rigorous onboarding, performance management, ongoing engagement and support, while being first point of contact and escalation for VP’s Belfast based clients.

Key Responsibilities

Recruitment & Talent Acquisition

• Brand Advocacy: Partner with local Belfast universities and community groups to promote VP roles and build a sustainable talent pipeline.

• Candidate Selection: Conduct thorough screening and interviewing of candidates to ensure alignment with both client technical requirements and company culture.

• Client Presentation: Prepare and share high-quality candidate profiles with clients, highlighting key strengths and suitability.

• Interview Management: Coordinate and organise client-facing interviews, ensuring a seamless experience for both the candidate and the client.

• Feedback Loop: Proactively action feedback from clients and candidates to refine the recruitment process.

Onboarding & Compliance

• HR Liaison: Coordinate closely with the HR department regarding formal onboarding, comprehensive screening, and background check protocols.

• Document Management: Ensure all documentation is collected and that specific client-required checks are completed accurately and on time.

• Candidate & Client Support: Act as the primary point of contact for candidates regarding contract queries, administrative paperwork and adherence to VP & client policies, including completion of time booking and mandatory training modules.

Line Management & Consultant Engagement

• Cohort Integration: Provide dedicated on-the-ground support during the first week of each new Belfast cohort to ensure a smooth transition onto client site. Assign a buddy to all new joiners.

• Performance Success: Lead the performance management process, including regular appraisals and goal-setting, defining additional training needs for all Belfast-based resources.

• Engagement: Facilitate weekly group check-in sessions to maintain morale, identify blockers, and foster a sense of community and 1-1 meetings as required.

• Event Coordination: Plan, coordinate, and attend Belfast-based social and professional events for consultants and clients to strengthen relationships.

Client Relationship Management

• Escalation Point: Serve as the first point of contact for client escalations, resolving issues promptly and maintaining high levels of service delivery.

• Strategic Alignment: Regularly interface with clients to ensure our resource delivery aligns with their evolving project needs.

Preferred Qualifications

• 5+ years of experience in talent management and client-facing delivery roles.

• Strong familiarity with the Belfast local economy, higher education system, community partners and the financial service business landscape.

• Excellent interpersonal and communication skills with the ability to manage diverse stakeholders and urgent demands.

• Highly organized with an ability to manage multiple challenges across recruitment and onboarding, while managing day-to-day delivery.

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.