Client Services Manager

Client Service Manager

Redditch

We are recruiting for an experienced Customer Service Manager to join a global manufacturing business that designs and manufactures advanced engineering solutions for some of the world's leading OEMs across automotive, truck, construction, agriculture and industrial sectors. The business operates internationally with manufacturing facilities across Europe, Asia and North America and is renowned for delivering high-quality engineered products and exceptional customer service.

This is a fantastic opportunity for a customer-focused leader with experience within manufacturing, engineering, production, supply chain or logistics environments. You'll play a pivotal role in managing key customer relationships, leading a scheduling function and ensuring customers receive a first-class service from order receipt through to delivery.

The Role

Reporting into the senior leadership team, you will act as the key link between customers and internal departments including Sales, Planning, Production, Logistics and Finance.

Leading a small team, you will ensure customer requirements are accurately planned and delivered whilst maintaining strong relationships with key accounts and addressing any service-related issues.

Key Responsibilities

• Lead and develop the Customer Service and Scheduling team.<...