Train Managers- Edinburgh

We are recruiting for Train Managers to join CrossCountry at Edinburgh.

Would you like to work aboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Do you enjoy a role where no two days are the same and you meet different customers every day? Are you passionate about delivering excellent customer service while ensuring a safe journey for all passengers and crew?

Benefits

• Free unlimited train travel on CrossCountry services and discounted travel on other train companies
• Entry into a pension scheme
• Free uniform and excellent holiday entitlement
• Salary of £35,371 per annum during training, rising to £41,292 per annum upon successful completion (average 35 hours per week)

Responsibilities

• Serve as the face of CrossCountry, ensuring every journey is a pleasant experience for customers
• Check and sell tickets on board services, advising customers on journeys individually and in groups
• Maintain awareness of passengers’ individual needs and provide appropriate assistance
• Handle unexpected situations calmly and confidently, reporting or fixing defective equipment and managing luggage issues
• Work closely with on‑board colleagues to deliver memorable customer experiences
• Adhere to all safety procedures and be ready to lead in critical situations after training

Training & Schedule

• Initial 10‑week training course starting in September, held in Derby covering all aspects of the role
• Shift work – not a 9‑to‑5 schedule; you must be able to work unsocial hours and some weekends reliably, with week‑day time off

Requirements

• Must live within a one‑hour commute of Edinburgh
• Must be able to work unsocial hours, including weekends
• Safety‑critical medical clearance and DBS check required

How to Apply

• Submit a current CV and a covering letter explaining your reasons for applying and why you are suitable by Friday, 17 July 2026
• Applications without a covering letter may not be considered

Equality & Diversity
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.