Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland

About the role: THIS ROLE IS BASED FROM OUR LONDON OFFICE (3 DAYS/WEEK)We're looking for an exceptional Principal Product Designer, Future Experiences to help define the future of digital shopping. This is a highly strategic role focused on the next 2 to 5 years, identifying and shaping the customer experiences, propositions and services that will drive our future growth.You'll work at the intersection of customer needs, commercial strategy, emerging technology and experience design, exploring how capabilities such as AI-assisted shopping, personalisation, loyalty and rewards can come together to create fundamentally better customer experiences.As a senior design leader, you'll influence business strategy, shape long-term vision and partner with leaders across Product, Engineering, Data and AI to help define what we should build next and why.What is in it for you: We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more! Annual bonus scheme of up to 45% of base salary. Car Cash Allowance. Holiday starting at 25 days plus a personal day (plus Bank holidays). Private medical insurance. Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount. 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave. The above information is a shortened summary, refer to our policies for full detailsYou will be responsible for: Developing a compelling 2 to 5 year vision for the future of digital shoppingIdentifying and defining new customer propositions, services and experiencesShaping the strategic CX vision and principles that guide future digital shopping experiencesExploring emerging technologies and interaction models to unlock new opportunities for customersCreating future concepts, prototypes and narratives that bring ideas to lifeEnsuring new propositions connect effectively with existing capabilities such as AI, loyalty and personalisationPartnering with Product, Engineering, Commercial, Data and AI leaders to influence strategic roadmapsActing as a senior design thought partner to business and technology leadersHelping senior stakeholders make informed investment decisions based on customer and market opportunitiesDriving alignment around the future direction of digital shopping and customer experience strategyYou will need: Extensive experience leading strategic product and customer experience design initiativesA strong track record of defining long-term product, proposition or experience visionsExpertise in translating customer needs, market opportunities and emerging technologies into compelling future conceptsExceptional stakeholder management and influencing skills, including experience working with senior leadership teamsStrong systems thinking and the ability to connect complex ecosystems, products and servicesExperience using research, insights and prototyping to explore future opportunities and shape business decisionsA deep understanding of digital products, customer experience design and innovationCuriosity about emerging technologies, including AI, conversational experiences and agentic commerceExcellent communication and storytelling skills, with the ability to simplify ambiguity and inspire actionThe confidence to challenge thinking and influence strategic investment decisionsAbout us: You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.Apply: https://careers.tesco.com/en_GB/careers/JobDetail/Principal-Product-Designer-Future-Customer-Experience/201307Back to job search results Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Permanent • Working hours 36 • Apply by 13-Sep-2026About the roleTHIS ROLE IS BASED FROM OUR LONDON OFFICE (3 DAYS/WEEK)We're looking for an exceptional Principal Product Designer, Future Experiences to help define the future of digital shopping. This is a highly strategic role focused on the next 2 to 5 years, identifying and shaping the customer experiences, propositions and services that will drive our future growth.You'll work at the intersection of customer needs, commercial strategy, emerging technology and experience design, exploring how capabilities such as AI-assisted shopping, personalisation, loyalty and rewards can come together to create fundamentally better customer experiences.As a senior design leader, you'll influence business strategy, shape long-term vision and partner with leaders across Product, Engineering, Data and AI to help define what we should build next and why.What is in it for youWe’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!Annual bonus scheme of up to 45% of base salary.Car Cash Allowance.Holiday starting at 25 days plus a personal day (plus Bank holidays).Private medical insurance.Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount.26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.The above information is a shortened summary, refer to our policies for full detailsYou will be responsible forDeveloping a compelling 2 to 5 year vision for the future of digital shoppingIdentifying and defining new customer propositions, services and experiencesShaping the strategic CX vision and principles that guide future digital shopping experiencesExploring emerging technologies and interaction models to unlock new opportunities for customersCreating future concepts, prototypes and narratives that bring ideas to lifeEnsuring new propositions connect effectively with existing capabilities such as AI, loyalty and personalisationPartnering with Product, Engineering, Commercial, Data and AI leaders to influence strategic roadmapsActing as a senior design thought partner to business and technology leadersHelping senior stakeholders make informed investment decisions based on customer and market opportunitiesDriving alignment around the future direction of digital shopping and customer experience strategyYou will needExtensive experience leading strategic product and customer experience design initiativesA strong track record of defining long-term product, proposition or experience visionsExpertise in translating customer needs, market opportunities and emerging technologies into compelling future conceptsExceptional stakeholder management and influencing skills, including experience working with senior leadership teamsStrong systems thinking and the ability to connect complex ecosystems, products and servicesExperience using research, insights and prototyping to explore future opportunities and shape business decisionsA deep understanding of digital products, customer experience design and innovationCuriosity about emerging technologies, including AI, conversational experiences and agentic commerceExcellent communication and storytelling skills, with the ability to simplify ambiguity and inspire actionThe confidence to challenge thinking and influence strategic investment decisionsAbout usYou might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here  for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. EmailWhatsAppShare this job EmailWhatsApp