Field Service Supervisor

Field Service Supervisor * Loughborough * Up to 52,000 Basic Salary + Company Car/Allowance * Benefits include 8% Pension, 25 Days Holidays, Annual Bonus, internal incentives, etc. * Global mechanical engineering business * Training & Progression opportunities * Mix of Office, Customer Sites and Home Role Overview An exciting opportunity has become available to join a busy service team. This is an office-based role. The successful candidate will work both independently and as part of a team to help ensure the smooth running of field service operations. Key Responsibilities * Set up and create engineers’ work packs using SAP and C4C systems. * Plan site activities and coordinate field technicians to ensure smooth operational delivery. * Prepare and submit RAMS in conjunction with the SHEQ Manager. * Update systems data where applicable. * Liaise with customers regarding service activity and progress updates. * Plan and procure third-party technical services and subcontract works. * Ensure correct scheduling when using workshop services and issue updates to clients. * Arrange site deliveries and collections. * Price and procure third-party spare parts for site work. * Liaise with Technical Support, Workshop Supervisor, and Area Sales Managers. * Carry out any other duties reasonably required by the business. * Work in line with company policies, standards, and health and safety guidelines. Key Attributes * Generating work instruction packs. * Sourcing spares. * Planning and scheduling. * Managing third-party services. Desired Skills & Experience * Min. 1 year experience in a similar role. * Mechanical or electrical engineering background advantageous. * Experience in planning/scheduling. * Project management experience is advantageous. * Previous experience within a service environment. * Ability to work under pressure. * Good interpersonal skills. * Basic understanding of health and safety, QA systems, and their implementation. Application This role is suitable for someone organised, proactive, and confident working in a fast-paced service environment