Customer Service Executive (m/f/d)

Customer Service Executive Department: Customer Service Date: April 2026 Salary:36.5 hours @ £12.71 SUMMARY OF ROLE The Customer Service Executive at Zeus Mallusk will be the first point of contact for all customer inquiries, providing exceptional service to enhance the shopping experience. PRINCIPAL RESPONSIBILITIES Customer Assistance: Greet and assist customers with their inquiries in a friendly, efficient manner, both in person and over the phone. Problem Resolution: Effectively address customer complaints, ensuring swift resolution and follow-up to ensure satisfaction. Provide detailed and accurate information regarding mall services, promotions, and store offerings. Return & Exchange Management: Process returns, exchanges, and refunds as per company policy. Customer Feedback: Collect customer feedback and report insights to management to improve overall customer service and experience. Collaboration: Work closely with other team members, mall security, and management to maintain a high standard of customer service. Administrative Support: Assist with general administrative duties, including maintaining records, handling customer inquiries, and supporting mall events when needed. LOCATION This position is located in Zeus Packaging Mallusk, Newtownabbey, BT36 4FS. A college degree in business, hospitality, or related fields is an advantage. Experience: At least 12 years of experience in customer service or retail, preferably in a busy environment such as a mall or shopping centre. Proficiency in using basic office software (e.g. MS Office) and retail POS systems. Demonstrates a can-do attitude, contributing to a positive customer experience and workplace culture.