Field Service Engineer

As a Field Service Engineer youll be the face of the business, providing first:class aftersales support to customers and helping keep some of the UKs most advanced buses operating safely and efficiently. Youll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for.

BASIC SALARY: up to A GBP 45,000

Benefits

• A Company van (insured, taxed, and fuel covered)
• A Paid from the moment you leave home
• A Enhanced overtime rates (1.3x, 1.5x, 2x)
• A Professional development including EV and Hydrogen training
• A IT and diagnostic equipment provided
• A Life insurance
• A Medicash health scheme
• A Discounts with major retailers

LOCATION: Covering all of Wales

JOB DESCRIPTION: Field Service Engineer : Commercial Vehicle, Transportation

One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service.

Your Responsibilities Will Include

• A Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals
• A Providing technical support directly to customers on:site
• A Completing warranty and campaign repairs to the highest standard
• A Identifying root causes and feeding valuable technical information back to the engineering team
• A Estimating repairs and supporting the Parts and Service team
• A Promoting service solutions and genuine parts where appropriate
• A Working closely with Regional Service Managers and customer workshops
• A Travelling between customer sites and occasionally attending factory training or supporting other locations when required

PERSON SPECIFICATION: Field Service Engineer : Commercial Vehicle, Transportation

Were looking for someone who enjoys getting hands:on, takes pride in their work and genuinely enjoys helping customers.

Youll Ideally Have

• A NVQ Level 3 / City and Guilds in Heavy Vehicle or PSV Engineering (or equivalent)
• A Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation
• A Strong mechanical and electrical fault:finding skills
• A Experience using diagnostic equipment
• A A willingness to travel and occasionally stay away from home when required

The Company

Year after year, since 1946, we have contributed a tremendous amount of technology and innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.