Customer Service Team Leader

Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire This is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised. Key Responsibilities Leading a team to ensure expected behaviours are adhered to Managing the mailbox and re-directing, allocating, responding when required. Ensuring enough coverage to deal with queries during busy times Dealing with escalations when required Taking calls during busy periods Candidate Requirements Previous management experience Contact centre experience would be ideal Good communication skills Knowledge of the housing sector Strong IT skills Previous experience of providing feedbackWhat's in it for you? A hybrid environment Office hours, no weekends or evenings £15.07 per hour (equivalent to £29000 pro-rata)To Apply: If you have a leadership background and have dealt with a range of queries in fast paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment