Claims Adjuster

Role: Claims Adjuster – Cyber

Location: London

Purpose:

• Handle cyber claims from first notification through to settlement, delivering a high-quality claims service while working closely with incident response teams, external vendors, and key stakeholders

Key Responsibilities

• Manage cyber claims within delegated authority from FNOL to settlement
• Coordinate with forensic, legal, PR, and other incident response providers during cyber incidents
• Maintain accurate reserves, identify recovery opportunities, and minimise claims leakage
• Build strong relationships with policyholders, brokers, underwriters, and capacity providers
• Work closely with underwriting and product teams, providing feedback on claims trends and policy wordings
• Ensure timely claims administration, file management, payments, and management information reporting
• Escalate significant claims issues where appropriate and maintain compliance with FCA and Lloyd's requirements

Skills & Experience

• Minimum three years' claims handling experience
• Experience handling cyber claims or working with cyber incidents/forensic investigations preferred
• Strong understanding of insurance policy wordings; cyber and technology policies advantageous
• Experience working with legal, forensic, and other incident response provider
• Excellent communication, stakeholder management, and organisational skill
• Familiarity with ECF and strong Microsoft Office skill

Qualifications

• Degree or equivalent preferred
• DIP CII, ACII, or legal qualification desirable.